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Performance Management & Analysis

WPA is the acknowledged UK rail industry leader in independent performance assessments, the delivery of underpinning process improvements and providing analytical insight into performance trends.

We specialise in customer focused improvements, from verification & validation to development and implementation of new or refined performance management arrangements.  We have extensive experience of auditing and evaluating performance, including the Forward Review Assessment process, auditing of Network Rail’s reporting of performance data and evaluating TOC performance against contractual requirements.  We are experts in the analysis of industry performance data to provide insight to our clients, and have developed performance forecasting models to support organisations, both in the UK and overseas.

Example projects include:

  • Developed performance forecasting models to support TOCs in the Annual Business Plan process.

  • Helped a TOC develop and implement a recovery plan after it had breached its franchise performance targets.

  • Multiple audits of Network Rail’s performance data, reporting processes and Strategic Business Plan performance forecasts through the ORR Independent Reporter framework.

  • Supported a concession to analyse the performance impact of contractual changes on financial performance regimes.

  • Supported a TOC with the implementation of a major upgrade to their Performance Management system.

  • Undertook the UK rail industry Forward Review Assessment performance review programme for 10 years on behalf of the National Task Force.

  • Undertook performance audits across an entire Owning Group to enable the senior team to benchmark their performance.

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