Matthew is Customer Experience & Service Delivery professional with significant railway industry experience, gained in senior positions across the UK Rail sector, including franchise, open access, start up, concession operating models and Business to Business sales.
Key skills and attributes include:
Delivery of transformational change.
Development of industry leading customer propositions.
Production & deployment of Customer Experience, Marketing, Security and Revenue Generation/Protection strategies (including annual plans)
Deployment of innovative technology & approaches.
Delivery of Business Development & Organisational Change.
Engaging with Communities & Stakeholders across all levels.
Safety, Environmental & Sustainability focus.
Provision of the highest quality service delivery standards.