Performance Management

WPA is the acknowledged UK rail industry leader in independent performance assessments and the delivery of underpinning process improvements. We specialise in customer focused improvements – from verification & validation to development and implementation of new or refined performance management arrangements. We also have expert capability in the analysis of industry performance data and development of performance forecasting models.


Example projects include:

  •  UK rail industry FRA performance assessment programme – developed and undertaken for 10 years on behalf of the NTF

  •  Supporting a TOC with the implementation of a major upgrade to their Performance Management system

  •  Development of a Performance Management System for DLR in preparation for the successful 2012 London Olympic and Paralympic Games

  •  Helping a TOC develop and implement a recovery plan after it had breached its franchise performance targets

  •  Undertaking performance audits across an entire Owning Group to enable the senior team to benchmark their performance.