Passenger Information Management

WPA undertook the initial scoping and development of the UK PIDD arrangements and we have consistently championed the incorporation of passenger information provision into all operational delivery processes. Our work has helped a number of Train Operators deliver marked improvements in customer satisfaction. We can confidently validate, review and realign all business critical information arrangements using our extensive experience and understanding of this vital aspect.

Example projects include:

  •  Development of the first two UK PIDD ACoPs - project implementation support and advice to all TOCs

  •  Review of PIDD compliance for all Arriva TOCs

  •  Audit of PIDD compliance on a national basis on behalf of ORR (with Arup) including interviews with 10 TOCs

  •  C-Comms - development, implementation and subsequent audit of a comprehensive customer information protocol for a large TOC owning group.