Cross Industry Process Development

The importance of aligned and integrated processes that are focused on customer needs is increasingly recognised (particularly in cross business activities). The WPA approach is to optimise the required outcomes from the customer’s perspective as well as that of the business. This has been used to excellent effect in areas such as passenger information delivery and customer service. WPA has a proven track record in taking an independent view and offering practical solutions to complex cross-functional aspects of business delivery.

Example projects include:

  •  UK Service Recovery Arrangements – development of ACoP and introduction verification

  •  Review of the Shaw Report on the Future of Network Rail and working with a client to create their consultation response, thought-leadership, and inform their business planning

  •  Great Western Operations Excellence Initiative – Integration and validation of all FGW and NR train service management activities for critical major and minor disruptive events. This included the development of Flow Charted processes and guidance notes in order to optimise incident handling

  •  LNW 180 Second Challenge – operational and technical support to a joint Network Rail North West Route / Virgin Trains performance improvement programme focused on system-wide impacts, and development of cross-company solutions.